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Restaurant Premium Website In-house CRM Loyalty

Capitão
Gaivota

A premium website with a seaside identity and an in-house CRM that recognizes every customer, sends WhatsApp at just the right moment and manages reservations — no spreadsheets, no manual effort.

capitaogaivota.frapsstudio.com
Capitão Gaivota — premium website

The challenge

A growing seaside restaurant with no system to manage repeat customers, reservations and re-engagement. Spreadsheet-based tracking, with no structured loyalty program.

The solution

A premium website with a CRM integrated with Airtable, a loyalty club with a 10% coupon, a manual WhatsApp broadcast panel, reservation tracking and automated NPS.

The result

Complete management with no spreadsheets. The restaurant recognizes every customer, builds loyalty with automatic coupons and tracks satisfaction in real time.

What was delivered

Enterprise-grade technology, at just the right size.

Loyalty club

An exclusive 10% coupon per customer, managed automatically by the CRM.

WhatsApp panel

Manual WhatsApp broadcasts to re-engage inactive customers, straight from the admin panel.

Reservation tracking

A reservation system integrated with Airtable — no duplicates, no spreadsheets.

Automated NPS

A satisfaction survey sent automatically, with data aggregated in the panel.

Seaside design

A visual identity that reflects the restaurant's vibe — ocean, wood and sophistication.

CRM on Airtable

A centralized customer base with visit history, preferences and loyalty status.

Technologies used in this project

Tailwind CSS WhatsApp API Airtable CRM n8n Automation NPS + Reservations QR Lead Capture

Want a similar result?

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